FAQ

In Season (February 1–April 15)
Open to the Public – After Hours by Appointment only
Monday          9:00 AM – 6:00 PM
Tuesday         9:00 AM – 6:00 PM
Wednesday   9:00 AM – 5:00 PM
Thursday        9:00 AM – 6:00 PM
Friday              9:00 AM – 6:00 PM
Saturday        by appointment only
Sunday           NO CALLS PLEASE

Pre-Season (January 3–31)
We begin taking calls for appointments in mid-January. W-2, 1099, and corporate return preparation begins early January. If you do not reach us, leave us a message and we will return your call within a business day. We will see clients in the office by appointment only during this period. No calls on Sunday, please.

Off Season (April 16–December 31)
We do not keep regular office hours but will see you in the office by appointment. Please call and leave a message if we do not answer. Phone calls are generally returned Tuesday–Thursday during the off season.

Yes! Please give us a call or contact us online!

Appointment requests for tax preparation can be made beginning mid-January. Appointments for other needs can be made anytime. Please contact us and we will make your appointment!

In-person appointments: Please call to schedule.

Drop-off: You may drop off your information during our business hours and we will call you when it is ready to pick up. If dropping off outside of normal hours, please call first.

Client Portal: You can upload your documents to our client portal and your return will be completed and uploaded back to you.

Our appointment slots are generally for an hour, but depending on the complexity of your return, it could take more or less time. If your return is unusually complicated we may ask you to leave it to be completed.

If you drop off your return or submit it online, we usually complete them within a few days and up to a week during our busiest times.

We offered refund advances in 2024, but none of our clients used the product. The fees and interest rates for refund advances are usually very high and not an advantage to our clients. For these reasons, we will no longer offer refund advance products.

We charge a minimum fee per form with additional fees based on complexity. Our minimum preparation fee is $125. Returns with investments, schedules C, rental properties usually begin at $225. Business returns usually begin around $400. Things that add to the complexity of a return are dependents, refundable credits, self-employment, and refundable credits.

Need a tax return for a child?  We do offer discounts for student dependents of clients.

Our fees are generally much less than what you can expect to pay at some of the “chain” firms!

Our base tax preparation fees include only that: the preparation and filing of your tax return. We do offer additional packages that include IRS account monitoring, notice resolution, and tax planning for additional fees (and very discounted rates over separate services!). We strive to provide value for your dollar – and we think you’ll be happy with our service!

We accept cash, check, or credit card payments. We do offer the option to pay our fee with your tax refund for an additional fee.

For questions not listed here, please see posts on our news page or contact us!